Service

 

This section addresses Photo Art on Canvas pricing, production time, shipping, handling, and Marcia’s return policy. If you have more questions please email Marcia directly and she will provide you with a direct response. If you have questions about Photo Art on Canvas please see the “About” section.

Pricing

  • Pricing is based on the print size, the type of canvas wrap and framing
  • All pricing and applicable taxes are listed in Canadian currency
  • All transactions will be completed in Canadian dollars
  • Standard shipping fees within Canada are included in the price of your order
  • Shipping fees within the Continental US and Alaska are a flat fee of $40.00
  • Marcia Rothfield Photography is not responsible for the collection or payment of any destination charges, including dues, brokerage fees and taxes. All those charges are the responsibility of the customer
  • Policies and/or shipping rates are subject to change without notice. Rates and/or policies may be updated periodically. You will be contacted regarding any changes to the policies described above if changes occur after your order is placed, but before it is shipped. In such an event, you will be given the option to proceed under the updated policy or to cancel your order and receive full refund for your purchase.
  • GST Number: RT-8137 06116

Production Times

  • You should receive an email confirmation shortly after your online order, please keep a copy of the email
  • Your canvas will be printed, then stretched and framed upon request, and delivered to you in 2-3 weeks
  • Framed pieces may take a few extra days
  • Production times will lengthen in November and December each year so please ensure your Christmas orders are placed early. We recommend November 15th as a safe deadline for guaranteed pre-Christmas delivery in Canada and the Continental US and Alaska

Shipping

Photo Art on Canvas
  • Marcia Rothfield Photography currently ships within Canada, the Continental US and Alaska
  • All canvases are shipped by courier from a production house located in Crossfield, Alberta Canada
  • Shipping time is based on your shipping address and it may take 1-5 business days if standard ground shipping is used
  • If you have a rush project or have any questions related to turnaround time please contact Marcia

Handling

Photo Art on Canvas
  • Canvases are carefully packaged to prevent damage during transit
  • Marcia Rothfield Photography is not responsible for any packages that are delayed by Courier or Border Customs
  • Please make sure that your shipping address is correct. An incorrect address may cause delays in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer. If you accidentally entered the wrong shipping address when placing an order, please contact Marcia right away

Return Policy

Marcia would like you to be happy with your purchase. If for any reason you are not satisfied with your photo art on canvas, please e-mail Marcia with the following information:

  • your order number and/or date of purchase
  • your name, address, telephone number and email address
  • the name and/or catalogue number of the canvas you wish to return
  • the reason for the return

If possible, email a digital photo of the canvas if damaged during delivery. Marcia will contact you to discuss the issue and/or the return process.

Please note Marcia Rothfield Photography will only pay return shipping charges if an order error was made by her or the canvas arrived damaged.